May 22, 2020 The latest version of Sonos Desktop Controller is 11.1 on Mac Informer. It is a perfect match for Device Assistants in the System Tools category. The app is developed by sonos and its user rating is 3.1 out of 5. Sonos is dropping support for certain devices starting in May, and is warning users that legacy devices in a mix will prevent newer devices from gaining crucial updates as well.

Sonos The Software On This Device Is Outdated Macbook Pro
Sonos The Software On This Device Is Outdated Machine
Sonos The Software On This Device Is Outdated Macbook

Cannot install software mac pulse pro. Sonos is dropping support for certain devices starting in May, and is warning users that legacy devices in a mix will prevent newer devices from gaining crucial updates as well.

The announcement was made in a blog post, with the company attempting to explain why they're pulling support for the now-legacy devices.

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We're extremely proud of the fact that we build products that last a long time, and that listeners continue to enjoy them. In fact, 92% of the products we've ever shipped are still in use today. That is unheard of in the world of consumer electronics. However, we've now come to a point where some of the oldest products have been stretched to their technical limits in terms of memory and processing power.

The legacy products losing support are the original Zone Players, Connect, and Connect:Amp (launched in 2006; includes versions sold until 2015), first-generation Play:5 (launched 2009), CR200 (launched 2009), and Bridge (launched 2007). The devices will no longer receive software updates or new features.

In addition to pulling support for the products, users who continue to use the Sonos legacy products in a sound system will not receive updates to their modern devices. This would likely stop improvements to features like AirPlay 2, Apple Music from reaching even the newer devices.

Unsurprisingly, outraged customers have taken to Twitter to air their grievances.

You have really not thought this through have you? People aren't going to pay again 6 years later for a whole new system with your pathetic discount. You will hemorrhage customers overnight and your reputation is down the pan. #sonos#ripoff

— Sam (@CountessDracula) January 21, 2020

Feeling so disappointed that @Sonos has chosen to ignore their old and faithful customers by no longer providing software for their older products like the PLAY:5.
This is a bad move for #Sonos and I think it'll scare a lot of new potential customers away

— Sren Granfeldt (@MrGranfeldt) January 21, 2020

Anticipating the backlash, Sonos has offered customers two options for moving forward. The first is simply to keep using their legacy products. This will prevent modern devices from getting updates, which will likely stop them from functioning perfectly down the road.

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The second option is to trade up to a new product. Sonos is offering a 30% credit for each legacy product a user recycles.

If a user chooses to participate, the products will enter 'Recycle Mode,' which deletes identifiable information and prepares them for recycling by locking them down completely after 30 days. Users will then need to take their products to a certified recycling facility. If no recycling facility is available, Sonos will pay the user to ship a product back to Sonos for recycling.

Whether or not a user is choosing to participate in recycling, Sonos suggests users check to see if their products are losing support by checking the System tab in a sonos.com account.

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Sonos CEO Patrick Spence in an apology to customers on Thursday said it was a mistake to completely cut off support for 'legacy' devices, adding that older devices will receive software updates 'for as long as possible.'

On Wednesday, Sonos announced it would drop support of so-called 'legacy products' in May. The strategy precluded devices from receiving regular software updates, including those with bug fixes.

Sonos The Software On This Device Is Outdated Macbook Pro

As can be expected, the announcement ruffled the feathers of stalwart Sonos fans, many of whom took to social media to decry the company's decision.

In what appears to be a response to the ensuing public outcry, Spence backpedaled in an email to customers today, reports CNBC.

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'We did not get this right from the start,' he said.

Modifying its stance on the matter, Sonos has promised to push out software updates to squash bugs and patch security holes for old products. Likely due to hardware constraints, however, the devices will not benefit from new software features.

Sonos The Software On This Device Is Outdated Machine

'While legacy Sonos products won't get new software features, we pledge to keep them updated with bug fixes and security patches for as long as possible,' the letter reads. 'If we run into something core to the experience that can't be addressed, we'll work to offer an alternative solution and let you know about any changes you'll see in your experience.'

Sonos The Software On This Device Is Outdated Macbook

Sonos is also working on a solution to split user devices into two groups, 'modern' and 'legacy,' so that both can coexist in the home. Modern products will work together and receive the latest software features, while older products are separated into their own group but remain 'in their current state.' The company expects to release more information on the matter in the coming weeks.

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